JAHMAI
O. GRANDE
ABSTRACT
The
employee behavior literature is very much dominated by studies on “good” or
“positive” behaviors, but relatively little has been researched on the negative
attitudes and behaviors of people within the workplace, in particular, job
dissatisfaction and counterproductive work behavior.
The
objective of this paper is intended to enumerate the influence on job
dissatisfaction among staff as well as its causes and vital components as shown
in the relevant literature. This paper also provides several potential schemes
in preventing job dissatisfaction and keeping the employee productive and
efficient.
Thus, this
paper has conversed significant factors in enlightening the incidence of job
dissatisfaction and discusses potential schemes to manage these concerns.
KEYWORDS:
Job Dissatisfaction, Enthusiasm, Procrastination, Tardiness, Performance, Motivation, Employee
Turnover, Management Limitation, Employee Engagement.
INTRODUCTION
Job
dissatisfaction is usually, but not necessarily an undesirable phenomenon for
organizations (Zhou
and George, 2001). Although researchers have linked job dissatisfaction to
many negative outcomes in the workplace, such as employee turnover (e.g., Hom
et al., 1992), it has been demonstrated that job dissatisfaction is related
to some positive outcomes, such as employee creativity (e.g., Zhou
and George, 2001). Recently, the economic crisis led to growing stress and
severe mental health problems in the workplace, which would exacerbate
employees’ job dissatisfaction (Mucci
et al., 2016). Not surprisingly, given its importance and prevalence in
organizations, identifying the antecedents of job dissatisfaction has attracted
great interest from researchers (e.g., Amundsen
and Martinsen, 2014; Arenas
et al., 2015). Some scholars have focused their attention on the dynamic
role of supervisors in decreasing employees’ job dissatisfaction. Some studies
focused mainly on the role of positive leadership (e.g., empowering
leadership, Amundsen
and Martinsen, 2014; transformational leadership, Top
et al., 2015).
In
the context of job dissatisfaction, abusive supervision may have the potential
to escalate into more dangerous, destructive leadership (Avey
et al., 2015), which in turn may make job dissatisfaction more serious.
Indeed, as a typical manifestation of destructive leadership at work, abusive
supervision seems to have natural links with employees’ job dissatisfaction
(e.g., Breaux
et al., 2008; Hobman
et al., 2009; Bowling
and Michel, 2011; Haggard
et al., 2011; Kernan
et al., 2011; Lin
et al., 2013; Martinko
et al., 2013). Although abusive supervision has been conceptually linked to
job dissatisfaction (Tepper,
2000; Tepper
et al., 2004), the empirical evidence is rare.
Job
dissatisfaction is a common manifestation of employees’ attitudes in the
workplace (Zhou
and George, 2001). Job dissatisfaction is when employees’ expectations for
their job are not met. This leaves them with negative perception and lack of
motivation and commitment to their work and the organization. This, in turn,
affects the performance of the organization and ultimately, its bottom line.
Discontent can arise from many factors, including a negative work environment,
poor management, lack of recognition, and low wages.
(https://www.aihr.com/blog/job-dissatisfaction/)
Job dissatisfaction is
when an employee does not feel content in their job. This can be due to various
professional and personal reasons such as lack of advancement, poor management,
limited work-life balance, and more. (https://www.bamboohr.com/resources/hr-glossary/job-dissatisfaction,
2022).
When job stress becomes
increasingly difficult to control, it often leads to job dissatisfaction. The
most commonly used definition of job dissatisfaction is given by Locke (1975)
who defined it as “a pleasurable or positive emotional state resulting from the
appraisal of one’s job or job experiences. This definition implies that not
only do we evaluate satisfaction as an emotional state but that we think about
those aspects of the job that make us satisfied and dissatisfied.
Work
takes up a significant percentage of one’s life, and people have expectations
of what their job should be like. When these expectations are not met, it
brings feelings of disappointment, bitterness, and lack of interest, leading to
job dissatisfaction. There are many behaviors that employees can display when
they are dissatisfied with their jobs.
TYPICAL INDICATORS OF JOB
DISSATISFACTION
Lack
of interest and enthusiasm – People will seem
disinterested in their jobs and not put much energy into completing their tasks.
You may notice that they are easily distracted by their phones, chatting with
coworkers, wandering from their workspace, or even daydreaming. Texting friends,
browsing through social media, or simply staring at the ceiling can illustrate
a lack of interest in one’s work. They may also spend extra time
attending to personal business while at work or express a sense of boredom with
their duties. One of the early signs of job dissatisfaction, disinterest progressively
grows worse over time and can impact work performance.
Procrastination –
Employees who avoid their work may be silently wishing it would just go away.
Someone who is dissatisfied with their job may wait until the last minute to
complete tasks and then make excuses for why they didn’t do it earlier. When
someone invests minimal time into preparing for and carrying out their work,
the results will likely be mediocre.
Tardiness
and absenteeism –
People who aren’t satisfied with their jobs aren’t motivated to carry out their
responsibilities. You might notice that an employee has irregular arrivals and
departures from work or often calls in sick. Instead of being at work and on
time, a dissatisfied employee may wish to stay home and escape what they don’t
enjoy. All of this translates into increased absenteeism
rates.
Declining
performance – When employees aren’t devoted to their
jobs, they are bound to put in less effort, resulting in less output. Without
investing their full knowledge and abilities into their work, it can take them
an hour to do what they used to do in 30 minutes. Instead of putting their best
foot forward, they may take on a nonchalant attitude and do only the bare
minimum.
Stress
and negativity – Every job will have tense moments, but
dissatisfied employees are likely to be stressed out on a regular basis. Those
with low contentment will feel negative about their jobs and the workplace and
become irritable. They may complain more often about projects, managers,
clients, or coworkers.
Signs of Job Dissatisfaction
We
talked about what happens when an employee is dissatisfied. Here are some
additional signs to look out for.
Slack
An
employee who is not satisfied at work will start slacking on their performance.
They may show up to work late, miss deadlines, make simple errors and fail to
communicate. They may break rules or spend little time actually working. This
is the point when the employee does not care about the future of his or her
job. Let’s take care of our employees before they get to that point!
Lack of Engagement
If
an individual who is normally engaged and talkative in meetings is suddenly
withdrawn and distracted, you could have a dissatisfied employee. Perhaps they
stop attending company events and activities. They may stop speaking up about
things that are important to them or volunteering for opportunities they would
normally jump on. This is where it’s important to know your employees. Look out
for changes in behavior and be empathetic to what an employee might have going
on.
Job Searching
When
an employee is dissatisfied, they will most likely not want to stay in their
current work environment. They will begin to look for other employment. If an
employee is suddenly missing work for many appointments, they could be
interviewing for a new job. They may be curious about other companies and other
opportunities. They may put some feelers out to see what their potential for
growth is at your company.
COMMON CAUSES OF JOB
DISSATISFACTION AND WAYS TO ADDRESS THEM
The reasons for job dissatisfaction are numerous. Nonetheless, if you confront potential sources with corrective action, you can work toward preventing the problem altogether. Being alert to and seeking remedies for the following job dissatisfaction factors will help your organization build a satisfying work environment.
Lack of appreciation - All
human beings have an inherent longing to feel appreciated in both our personal
and professional lives. Feeling valued at work goes beyond just recognition for
performance. People want to believe they have worth as employees and colleagues
because they are esteemed for who they are as a person. Without knowing their
presence matters, they can lose their sense of purpose within the organization
and become dissatisfied with their job. A Glassdoor survey showed that 53% of employees believe
that receiving more appreciation from their boss would make them stay longer
with their employer
Here
are some ideas for creating a culture of appreciation in your workplace: First,
encourage managers to express a friendly and attentive interest toward their
staff and be willing to genuinely listen. Routinely checking in with them lets
them know they are noticed. Managers should show appreciation for employees
with in-the-moment verbal praise to honor each person’s skills, ideas, and
opinions and root out favoritism. Second, implement an employee appreciation
program or re-evaluate your existing one. Include methods for peers to nominate
and highlight each other. Periodic rewards, such as free lunches, workplace
events, or group outings, will acknowledge employees and promote camaraderie.
Being or feeling underpaid - While pay rate alone doesn’t guarantee
contentment, believing you are underpaid can contribute to job dissatisfaction.
If an employee thinks their compensation doesn’t match their work performance,
they will feel undervalued. They may also blame their job for any financial
difficulties they’re facing. A new opportunity with higher pay can easily
entice someone to leave their current job.
Does
your organization offer competitive salaries that are at least at the market rate?
If not, it’s time to propose a new pay structure and consider salary increases.
Devise a payroll and compensation strategy that offers performance bonuses and
promotions to support employees’ career trajectories.
If
your organization is not in a position to raise wages, you could look for
creative ways to reward employees, such as: Bonuses tied to targets and
profitability, Employee discounts for your product or service, Flexible work
days/hours, longer lunch breaks and Extra vacation day
Inadequate management - The
relationship employees have with management is a significant contributor to how
they feel about their jobs. When employees don’t like how they’re being
supervised or don’t trust their managers, their loyalty starts to unravel. Then
they are less likely to be satisfied in their roles and can even become
dissident. Managers who have poor leadership skills can harm the success of
your business. People want to be led with straightforward instructions.
Uncertainty and lack of direction are often sources of frustration in the
workplace. Conversely, employees who are inspired by their leaders will be more
invested in their work.
Supporting
managers’ development should be a high priority for every organization. Be sure
to have policies in place and training for your managers that include an
emphasis on these areas: Setting clear short and long-term goals with
instructions for meeting expectations, Practicing and promoting open, inclusive
communication and being transparent with information, Championing professional
growth of employees, Providing consistent individual feedback that emphasizes
positive attributes and coaches problem areas, Offering autonomy and trusting
employees while refraining from micromanagement and Limited career growth
prospects
The
hope of career advancement lies within most people’s work aspirations. Interest
in a current job will increase when it offers some potential to look forward
to. On the other hand, when employees see their growth opportunities stall or
vanish, it can foster job dissatisfaction. Feeling stagnant can send workers
right out the door to better prospects.
HOW DO YOU OVERCOME JOB
DISSATISFACTION?
Overcoming
job dissatisfaction requires tapping into employee issues and enhancing their
experience. There are a number of ways your team can boost employee experience:
Provide
recognition: Celebrate milestones and praise employees
for their hard work during company meetings. Consider incorporating a reward
system where workers receive some sort of compensation (money, more paid time
off, team outings, etc.).
Are you paying your employees well? Great. But do you have a payroll and compensation strategy that keeps your employees productive and satisfied? Consider an employee’s career trajectory and tie that into compensation to boost motivation, morale, and productivity.
Provide
training and mentoring: Nine in ten workers who have mentors say
they are happy with their jobs. Mentoring can provide an opportunity for
employees to train well in their roles, be given candid yet caring feedback,
and be offered tips on climbing the ladder.
Hourly
workers have an annual turnover rate of 49 percent. By providing accurate compensation and
efficient communication, you can effectively meet the unique needs hourly
employees require.
Listening
and responding: We mentioned earlier that the most
constructive response an employee can take to job dissatisfaction is to be
vocal and bring up their concerns to management. Accordingly, managers can respond
positively to that feedback. It will help if the employee feels heard and if
management takes steps to address the needs that aren’t being met.
Employees
feel empowered when their employer demonstrates a nurturing environment for
career growth and success. Managers should set aside time with their staff
specifically for getting to know what each person envisions for their career.
They should also help map out a plan for attaining their goals. Within your
organization, you can reinforce career development by providing the following
types of opportunities: Internal mobility, Training and development offerings,
supporting side projects, Promoting from within, Mentoring programs and Lack of
training and development options.
Many
people purposely seek employment with a company that is willing to invest in
the learning and development of its employees. Helping
staff grow can motivate them to do better in their jobs and be more devoted to
the organization. In addition, feeling encouraged and set up for career
advancement can help employees feel more satisfied with their current role.
Successful
companies understand the value of a training and development plan, so they
allocate the required resources. For example, you may see the need for more
training at your organization, but a generous budget isn’t feasible. In that
case, there are methods for developing employees that don’t require substantial
funds, such as:
Online
learning: Training sessions and webinars are available
for a vast number of topics and allow people the flexibility of working at
their own pace during the most suitable time for them.
Peer-to-peer
learning: This option allows employees to learn
skills from their peers with direct and personal support during in-person,
phone, or online sessions.
Cross-training: Employees
can be exposed to different roles and learn new techniques as they learn how to
perform their colleagues’ tasks.
Job
shadowing: This opportunity allows people to explore a
particular job that they are interested in by following and observing someone
already in the role as they go about their duties.
Performance coaching: This on-the-job
collaboration between employees and their managers or among employees promotes
learning and improving skills while discussing the interactions that occur
within the scope of their job.
Workplace
relationships - The correlation between work relationships and employee
satisfaction cannot be overstated. Even if the job itself isn’t ideal, a
tight-knit team can make people happy to come to work. On the other hand, a
toxic workplace can ruin an otherwise fulfilling job. Coworkers don’t have to
be best friends, but they should at least be relaxed and comfortable with each
other.
Take
a close look at your workplace culture to identify potential improvements,
especially if employees are making complaints. For example, do managers address
tensions between staff members? Does an employee’s rude or bullying behavior
toward others need to be confronted?
Teambuilding
activities or scheduling time to play games and just hang out can encourage
employees to bond, find commonalities, and form trustworthy, positive
relationships. Finding ways for employees to connect as people will liven up
the environment, promote teamwork, and contribute to your employees’ overall
job satisfaction.
Work-life balance -
Full-time workers spend most of their day at work, but everyone needs time to
focus on their family, friends, hobbies, and other responsibilities. Employees
can feel overwhelmed if there isn’t a clear-cut distinction between their work
and personal lives. If your organization doesn’t recognize how important it is
for employees to maintain a healthy work-life balance, you’ll be dealing with
burnout and low job dissatisfaction.
Showing
people that the business cares enough to prioritize their well-being goes a
long way in preventing employee job dissatisfaction. Try these ideas that can
better accommodate your staff’s lives outside of work: Limit overtime
expectations, Ask for volunteers before allocating travel, holiday work, and
special assignments, Provide consistency with fixed scheduling for hourly
workers, Offer people choices with flexible hours and remote work options,
Encourage everyone to take advantage of their paid time off benefits, and Job
isn’t interesting or meaningful.
People
seek employment that is inspiring and fulfilling. They can easily lose interest
in a job they believe isn’t challenging enough or doesn’t make a significant
contribution.
Tedious
tasks are often job dissatisfaction factors. When technology can help
streamline or modernize record-keeping and other processes, it reduces the time
employees must devote to dull job duties. This leaves more room for the work
employees find worthwhile.
Revamping
certain positions is another remedy. When you employ job design strategies like job enrichment and job rotation and utilize the job
characteristics model, it is possible to create innovative roles that both
support business goals and satisfy employees.
A
sense of pride is instilled when employees believe they are personally
responsible for contributing to the organization in a meaningful way.
HOW DO I ADDRESS JOB
DISSATISFACTION IN THE WORKPLACE?
Job
dissatisfaction is a hard issue to navigate and one that requires patience,
caution, humility and empathy. Remember that even though it may seem like just
one disgruntled employee, that employee could be the future success of your
company.
TRANSPARENCY
One
characteristic of a great company culture is transparency. Companies that are
open and honest about their decisions, policy changes, layoffs and metrics have
employees who trust the company and trust their leaders. Employees won’t have
to question their job security and will ask for clarification about policies
they may not fully understand.
Open Door Policy
An
open door policy is so important for a healthy company culture. Employees want
to have a voice and they want to feel that their voice will be heard. Always be
compassionate and empathetic when an employee explains a concern, even if it’s
something you don’t agree with. Try to put yourself in the shoes of the
individual. Although you may not be able to change the circumstances of a
situation, you can help an employee feel that they are valued. Offer to help
them in any way that you can. Try for compromises and solutions and give them
the benefit of the doubt.
THIRD PARTY
When
problems arise with an employee that you cannot solve, consider asking for the
help of a third party. The HR department can often act as this third party. If
necessary, companies can enlist the help of an arbitrator outside of the
company to come in and help resolve an issue. Learn to identify when the
situation needs another perspective.
OFFER OPPORTUNITIES FOR GROWTH
Give
your employees answers to their many questions about their future. Discuss
their personal goals with them and tell them about the opportunities you see
for them in the future. Take chances to compliment them on their achievements
and give feedback as often as you can. Allow them to learn from each other and
work in other departments when possible. Provide learning initiatives to read
books and take classes. Show your employees that you care about them even if
they decide to leave the company.
CONCLUDING THOUGHTS
Employers
don’t always get it right, and job dissatisfaction is a common workplace
problem. However, once you take the initiative to determine what causes job
dissatisfaction at your organization, you can prepare and implement strategies
to overcome it. Don’t forget to always gather your employees’ feedback to make
sure you’re using the right methods to combat job dissatisfaction.
Striving
for a fully engaged and satisfied workforce is the best way HR leaders can
support business success.
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